Lisa Ost, Customer Account Manager for RS
Chris Cox, Founder and President of Cox Research
Joining this episode of the RS Expert Advice podcast, are Chris Cox, Founder and President of Cox Research, an RS customer and a manufacturer of control panels for clients in a wide range of industries; and Lisa Ost, a Customer Account Manager for RS based in Mobile, Alabama who specializes in working with clients then Gulf Coast area. When Cox Research needed a new distributor for some of its key components ASAP to help meet customer demand, Lisa and RS more than delivered, with Chris citing the relationship and service from Lisa as a catalyst in meeting his customers’ needs. In this episode, we talk with Chris and Lisa about their experience, partnership, and advice for other companies in similar situations.
Pressed for time? Use the links below to jump directly to specific sections in the podcast :
Tell the listeners about Cox Research and how you’ve grown it. (Chris) – 1:00
How long have you been at RS, and how did you get to know Chris and begin working together? (Lisa) – 01:34
Describe how Cox Research expanded its relationship with RS and what that meant for the company. (Chris) – 03:00
How did you provide Chris with the products he needed from Schneider Electric at the beginning of the relationship? (Lisa) – 04:33
As a business owner, what attributes stood out to you about working with Lisa and RS? (Chris) – 05:42
What advice do you have to other companies and founders like Chris to help them work better with distributors to grow their business? (Lisa) – 06:40
What advice do you have to other entrepreneurs and business owners about working with distributors? (Chris) – 07:37
